Question 1

What is a Pre-order?

Accepted Answer

Pre-order allows you to purchase an item before it is readily avaible to ship from a new collection or a limited edition. Delivery varies on pre-order items.

Question 2

How long will it take to ship my Pre-Order item?

Accepted Answer

Waiting times do vary. Usually the estimated waiting time is 6-8 weeks from the date of order placed.  Once the order is available in our warehouse, your order will be despatched within 2 days.   If you place an order containing a pre-order item, the entire order will be on hold and dispatched all at once.

Question 3

Can a delay occur with my Pre-Order item?

Accepted Answer

The items in our collection are exclusive. For this reason the manufacturing process requires several production and processing steps. The production steps are linear, although mistake may occur.   In the unlikely event of delay, our Customer Care will get in contact as soon as possible.

Question 4

Can I cancel my Pre-Order?

Accepted Answer

Once order is placed, Pre-Orders cannot be ammended. We are also unable to split an orders that include Pre-Order items. All items ordered with a Pre-Order item will be dispatched together.   If you've placed an order which you would like to cancel, you can return most items for a refund once you've recieved your order.

FAQ's